PLACING YOUR ORDER

PAIR'D FURNISHINGS is a wholesaler to the retail, interior design, and hospitality industries. Only companies with valid TIN (Taxpayer Identification Number) may open an account and order from us.

Orders may be submitted through your local sales representative, via email customercare@pairdfurnishings.com, or the website shopping cart. The website shopping cart is only available to clients whose information has been submitted and approved through online registration. Register Here.

 If you are sending your own order/PO, please be sure to include the following:

• Company Name (the entity which is being billed)
• List of products to be ordered with quantity
• Ship To Address
• Shipping method
• Any side marks or other shipping or delivery specifications
• Email address to send order confirmation
• Payment information/credit card number and Billing Address

ORDER CONFIRMATION

Once we receive your order, you will receive a confirmation with the following information:

• Current availability of items you have ordered
• Quote for shipping to the address provided on PO

In-stock items are processed and shipped within 7-10 business days. Out-of-stock items are placed on backorder, and usually ship within 14 weeks; however, actual lead times for out-of-stock items can vary depending on a variety of factors. We provide estimated ship times for out-of-stock items on the order confirmation.

DOCUMENTS REQUIRED TO COMPLETE ORDER

In order to process your order, please be sure your purchase order includes shipping and payment information. Providing this information along with your order will expedite processing. Otherwise, we need to send you additional documents, and your order will not be processed until they are completed and returned to us. Orders cannot ship until all information has been provided.

Once we receive your completed form, we will release your order for shipping. When the carrier has picked up your item for delivery, we will email you tracking information.

PAYMENT POLICIES

For domestic sales, we accept all major credit cards, checks, ACH payments and wires. For international orders, we only accept credit cards and wires. Orders paid for by credit card ship immediately while those paid for by check ship once the check has cleared. Wire transfers are subject to a $50 wire transfer fee. We do not accept 3rd party/customer’s credit cards.

Credit Cards will not be charged until an order is ready to ship. If you are currently approved for terms, with a card on file, no additional information is needed to process and ship your order unless your order exceeds your available credit.

Orders cannot be processed without payment information. Payment including shipping is due in full before an order ship.

TERMS

Terms may be requested by anyone who has placed 3 orders within a 6-month period and who maintains a good rating with Lyons Credit Services. Lyons rates businesses on a scale of 1-5, with 1 being the highest and 5 the lowest. Clients who are rated 1 or 2 are granted net 30 terms. Clients who are rated 3, must provide a valid credit card which will be charged only if payment has not been received within 30 days after invoice date. Clients rated 4 and below are required to pay their balance in full prior to shipping.