HOW DO I PLACE AN ORDER?

Orders may be submitted through the website shopping cart, your local sales representative or customercare@pairdfurnishings.com. The website shopping cart is only available to clients whose information has been submitted and approved through online registration.

WHAT PAYMENT METHODS DO YOU OFFER?

We accept Visa, MasterCard, American Express and Discover. We also accept U.S. checks and wire transfers. A $50 fee is required for all wire transfers to cover bank charges. If you are prepaying with a company check, please submit your full payment (including shipping charges) to: 

Please allow two weeks for check clearance. A $35 return check fee is charged for all checks refused by your bank due to insufficient funds. Terms for reorders are based on credit approval only. CODs are not accepted.

WHEN IS MY CREDIT CARD CHARGED?

In Stock Items are charged to you when they are ready to ship. You will not be charged for back-ordered item until it is ready to ship. A 50% deposit is required on all special order/custom (NOT BACK ORDERED)-ordered items. Remaining 50% will be charged upon delivery.

HOW DO I CANCEL AN ORDER?

Notify us immediately if you would like to cancel an order at: customercare@pairdfurnishings.com Please note that any cancellation after the order has been released for shipping is considered a return and is subject to a 30% restocking fee.

SPECIAL ORDERS: A non-refundable 50% deposit will be taken when the order is placed; the remaining 50% will be charged when your order ships. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded.

STATES WHERE PAIR’D DOES NOT COLLECT SALES TAXES

PAIR’D does not collect sales or use taxes in various states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet or by other remote means. Many states require purchasers to file a sales or use tax return at the end of the year to report taxable purchases that have not been taxed by the seller and pay tax on those purchases.

You may have a tax obligation in states where PAIR’D does not collect sales tax. Details of how to report these tax obligations may be found on the websites of the respective taxing authorities.

PRODUCT AVAILABILITY

We make every effort to display the most current and accurate product availability information. We will notify you via email in the event that a product's availability date changes.

PAYMENT POLICIES:

For domestic sales, we accept all major credit cards, checks, ACH payments and wires. For international orders, we only accept credit cards and wires. Orders paid for by credit card ship immediately while those paid for by check ship once the check has cleared. Wire transfers are subject to a $50 wire transfer fee. We do not accept 3rd party/customer’s credit cards.

Credit Cards will not be charged until an order is ready to ship. Back/custom orders require a 50% deposit; which will be charged at time of order. If you are currently approved for terms, with a card on file, no additional information is needed to process and ship your order unless your order exceeds your available credit.

RETURNS AND EXCHANGES:

We understand that sometimes you may need to return or exchange merchandise, and we are happy to accommodate. However,

• Item(s) must be shipped back to us at the customer’s expense
• Item(s) must arrive in our warehouse in good condition AND in their original packaging. You may open and inspect an item; however, it must be re-packaged exactly the same way it was sent.
• A restocking fee of 30% of the merchandise value will be charged for all returns. Item(s) must be returned within 30 days of receipt.
• Shipping fees are non-refundable
• Custom upholstered furniture sales are final and no returns will be accepted for these items.

For additional questions about returns, please contact: customercare@pairdfurnishings.com